Practice customer care Futian Cummins to service ring powder

"Hello, hello! I Liaoning Haicheng Lvguo Cheng, I'm ready to order 10 Super version, you have time to come and help us make a new vehicle inspection and driving training it!" This is the second purchase Lvguo Cheng Fukuda Europe The Man Power Edition, but compared with the first car, Lu Guocheng has more understanding of the vehicle service.
Customer Care Visit - Listening to Customer Voice Customer Care Visit - Listening to Customer Voice

Lu Guocheng, 38, is well known in the local heavy truck transportation circle. During the 20 years of logistics business, Lu Guocheng started from scratch and grew from an ordinary freight driver to a boss with more than 20 heavy trucks. His inspirational experience inspired many local practitioners in the transportation industry. .

At present, Lu Guocheng’s transportation fleet mainly transports coal to Yingkou Power Plant. The vehicle’s load is 110T, and the total cargo weight is 130T. The transportation route is mainly from Liaoyang-Haicheng-Yingkou, and the distance is 200km. As a loyal customer of Auman, after learning about the IGS products of Foton Cummins, Lu Guocheng had a keen interest in the new technologies and driving experience of ISG's products, and subsequently purchased 8 loans at a new loan from Haicheng Xindong Sheng 4S Store. car.

Visit client Visit client

However, this group of vehicles did not give Lv Guocheng “long face”. A major failure led to the outage. It caused a great loss to the company’s operations. At one time, it caused him to collapse, and even raised the idea of ​​returning goods. Fortunately, the northeast region of Cummins Cummings Chang Shijun, a service engineer at the service station, led the team to solve this problem in a timely manner.

After knowing that Lu Guocheng's car was out of condition, Chang Shijun immediately drove 200 kilometers to the scene and learned about Lu Guocheng's situation. After grasping the background of the customer and complaining about the situation, Chang Shijun and the customer actively communicated and comforted to handle the vehicle breakdown in time. On the other hand, the joint service stations and distributors have developed detailed and specific care plans that meet the needs of customers. They have provided policy and policy care from improving the ability to protect large customer service stations to coordinating parts and components, and actively understanding customer losses. All-round elimination of customer concerns, at the same time, understand that this failure has caused serious losses to customers, and the service station also offered free customer care.

Caring for users Caring for users

The service station's caring service made Lu Guocheng deeply impressed. The patience, careful care and professionalism of the service engineer Chang Shijun, and the spirit of the dedicated “heart” service touched him even more. The once full tumult not only dissipated but became more reliable. Futian Cummins Engine, so in May 2016, Lu Guocheng increased purchase of 10GTL Super Edition, and joined the "Fukang Hui."

“Customer satisfaction in service work is our most consistent demand, so what does it mean to be recognized by the customer? I think there is no more convincing than the customer's continued trust and support for you!” As Chang Shijun It is said that Futian Cummins is adhering to the principle of customer-centricity and good service for its customers. It constantly circles and becomes the most trusted engine brand for users!

Shower Water Filter

Shower Water Filter,Reverse Osmosis Shower Filter,Shower Filter For Hair,Shower Head Water Filter

JiangSu AngKua Environmental Technical Co.,Ltd , https://www.aqfilter.com