Recently, a news of the tire complaints issued by the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China (AQSIQ) in 2008 has attracted widespread media and public attention. Kumho Tire is very concerned about this, hereby solemnly declare as follows:

Kumho Tire has always consciously and strictly abide by the product quality and safety standards of China's tire industry. The determination of after-sale products strictly complies with relevant regulations of the national and tire industries, and is based on the use of automobile tires issued by the National Rubber Tire Quality Supervision and Inspection Center. And Case Analysis, Chapter 5, Section 3, deal with related bulging phenomenon.

The bulge problem usually complained by users refers to the bulge formed by the impact (ie CBU). Users often face complicated road conditions during daily driving, especially when the vehicle is driving on uneven roads or encounter obstacles during driving. Even when the vehicle is parked, it is subjected to strong impact and extrusion, resulting in tire carcass curtains. The damage to the wire is broken, so the side of the tire is easily bulged after the impact.

Because the current professional tire knowledge is not very popular, and at the same time, the general car owners do not have enough depth to understand and understand the tires. Therefore, they first worry about whether they are quality problems. Kumho Tire has the following safeguard measures in terms of product quality control and after-sales service:

1. Kumho Tire's production lines in China - Nanjing Plant, Tianjin Plant, Changchun Plant have passed international and domestic related quality certifications, including the current quality management system certification in the global automotive industry ISO/TS16949:2002, China's national mandatory products Certification CCC certificate, etc., consumers can rest assured that use.

2. Kumho Tire has a national unified customer service toll-free hotline 800-8199888, making full use of the general distribution and distributors throughout the country and Kumho Tire's business offices in 27 major cities nationwide to provide product consultation for the nation's consumers wholeheartedly. And after-sales service. From the customer's call to the 800 service hotline, the business offices across the country who receive the complaint will send a post-sales technical service manager to conduct an on-site inspection and issue an appraisal. The entire process strictly complied with the relevant provisions of the “Administrative Measures for Auto Tire Claims Work”.

3. Kumho Tires will continue to conduct tire free testing activities in 22 regions across the country in order to help consumers understand more tire use knowledge and eliminate tire safety hazards in a timely manner. The professional technicians at the event detected the tires and provided the right maintenance methods to the owners. At the same time, the company issued the company's printed tire service and maintenance data.

4. There is a customer service column on the official website of Kumho Tire, which specifies the compensation methods and claims scope of the tires, and answers various common problems related to tire maintenance.

At the same time, we recommend that, in order to ensure day-to-day driving safety, tires (including spare tires) should be inspected every month, and the tire manufacturer's tire pressure reference data should be supplemented. If it is found that the appearance of the tire is damaged, consult a professional tire shop. Kumho Tire always put the interests of consumers first.

In order to meet the various needs of consumers, we have long been committed to the development of a variety of new high-quality products, provide comprehensive after-sales service. Providing all consumers with products of higher quality and suitable for China's road conditions is the core concept of Kumho Tire's rooting in the Chinese market and its integration into the Chinese market.

In the future, we will continue to answer questions for consumers, follow the attitude of being responsible for consumer safety, and actively carry out propaganda and promotion of proper use and maintenance of tires. I believe we can do better.

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